Brynn Cooksey and office manager Melissa run Air Doctors Heating and Cooling in metro Detroit. Before they ever used diagnostic software, they required every tech to write down every reading on every call. That process alone got their callback rate to 3-4%.
After a new hire introduced them to measureQuick, they deployed it across all 20 trucks and made it mandatory on every service and install call. Their callback rate dropped to half a percent. One mistake every 200 calls.
In this interview filmed at the 2026 HVACR Training Symposium, Brynn and Melissa walk through their entire process. How they train new techs using probe deployment and ride-alongs. How Melissa reviews every job at the end of the day to confirm reports are complete. How they use low system scores to generate follow-up sales calls. And why they calculate every callback at roughly $1,000 in lost revenue.
They also run HVAC U, their in-house training program, and operate a four-year registered apprenticeship. Brynn explains why structured training improves retention and how measureQuick shortens the ramp-up time for less experienced technicians.
Watch Part 2: • How Air Doctors Uses measureQuick Daily – …